A young woman with brown hair wearing a white outfit with black trim standing outdoors in front of pink buildings and greenery, smiling at the camera.

Hi, I'm Jenelly

I'm the founder of Reserved by Jen, a boutique concierge service dedicated to creating seamless and memorable experiences in Miami.

After graduating with a degree in Hospitality and Event Management, I worked at The Ritz-Carlton South Beach where I fell in love with helping guests discover the very best of Miami; from sought-after restaurant reservations and luxury transportation to private charters and hidden local gems.

Today, I combine my background in hospitality, event planning, and local expertise to help clients secure sought-after reservations, arrange luxury experiences, and discover the very best Miami has to offer.

Think of me as your Miami insider, event planner, and concierge all in one.

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My Approach

What started as a passion for hospitality, event planning, and creating unforgettable experiences has grown into Reserved by Jen. Today, I help clients experience Miami with confidence, ease, and a personalized touch. What sets me apart is the care behind every recommendation, reservation, and itinerary. Every detail is thoughtfully curated to ensure each experience feels seamless, memorable, and uniquely yours.

Built on Relationships

I worked at The Ritz-Carlton South Beach and have spent years building relationships with the restaurants, marinas, and venues that are hard to book from the outside. That access is the difference between a good night and the night you were hoping for.

Straight and Responsive

I am clear about costs and choices up front, and I answer quickly while you are traveling. If something changes at the last minute, I handle it. Most of my business comes from referrals, and that only happens when people feel genuinely taken care of.